What do I do if my order doesn’t arrive?
Contact us on Telegram using our handle @cookiesandcreamstrains
Reach out to us with any complaints and we will sort it out for you. We take our customers as priority and we will always have a support agent to respond to you within a maximum of one hour. If your order is lost, another equivalent package will be sent out as soon as our team completes all verifications.
Do you provide tracking information for orders placed?
Yes, we provide tracking information within 24 hours after you’ve completed payment for your order. You do not receive a tracking number immediately because your package needs to be posted before we can obtain the tracking number for you.
I’m not sure how I’m expected to complete payment
Send bitcoin to our wallet address – bc1qprppklgsqj3ja6k0s7t99hve5zmhet9v8ml2ra
When completing your order take note of the steps displayed on the payment page.”
bc1qprppklgsqj3ja6k0s7t99hve5zmhet9v8ml2ra
How can I buy bitcoin?
You may buy bitcoin using cashapp or at a nearby bitcoin ATM.
You may find a nearby bitcoin ATM at coinatmradar.com
Demonstrative Videos to Buy Bitcoin
Paybis: https://youtube.com/shorts/YXTuDKaoDlc?si=z5kjP1v1Etlb_uTp
Moonpay: https://youtube.com/shorts/62vPQ0YHNZU?si=Ugn6RgxRM-7piKmz
Coinspot.com.au: https://youtu.be/j-pr9ykZkQug?feature=shared
Cash app: https://youtube.com/shorts/muZkm9k-KEc?si=eMnFfzU9zVCyYDHz
To buy bitcoin on cashapp, you need to first verify your account in order to activate crypto purchases. Tap the Bitcoin tab on your Cash App home screen.
Tap withdraw BTC to external wallet.
Select an amount tap … to enter a custom amount.
Enter your PIN and select Confirm.
How long will it be till I receive my package?
Depending on the shipping option you choose, you may receive your package within 24h to 5 business days after you completed payment.
I ordered below minimum order quantity and already completed payment. What do I do now?
You may complete your order automatically by placing another order that completes the total of what you ordered to at least the minimum order quantity. Reach out to us on telegram or by email for more steps on manually completing your order.
Can I use my real information?
We strongly advise that you communicate all sensitive information using the secure messenger application – Telegram. Short answer: Yes you can. All order logs are deleted within 5 days after the customer confirmed they received their shipment. We do not store or share client information with anybody. We’ve also got a powerful legal team that keeps messy situations at bay.
Where can you ship to?
We’re primarily USA based and can ship to all US states and Canada. We’ve got partners based in NL to cater for our European clients and Brisbane to cater for Australian clients. So we ship to USA, Canada, Europe and Australia, South America and the Middle East.
